Android Update

Android MDM Update

Action Required: Android Filter Update
GenTech Logo


Step 1

Please open the GenTech app on your device and press on the "Options" button in the bottom left corner. Screenshot of GenTech app options button

Step 2

In the "Options" menu, please tap on "About" Screenshot of GenTech app About menu item

Step 3

In the "About" menu, please tap on "Check for updates". Screenshot of GenTech app Check for updates button

Step 4

A pop-up will come up saying that "An update has been released". Please press on "Install updates" which will start the update process. The next two steps are optional, depending on your preference. Screenshot of 'An update has been released' pop-up

Step 5 - OPTIONAL

Once the download is complete, you will receive a notification on your device that a "New Version is available". You can choose to ignore it or tap on it. The update process will complete automatically in the next couple of days if you choose to ignore it. Screenshot of 'New Version is available' notification

Step 6 - OPTIONAL

If you choose to tap on the notification, you will be presented with an option to install the update now or schedule the update. Once the update is started, it may take up to 10-15 minutes to complete. Screenshot of 'Install update now' or 'Schedule update' options

If you require any assistance while following these steps, please reach out to us at any time via email support@gentechsolution.com, WhatsApp, Chat or call 718-Gen-Tech (436-8324) and one of our professional team members will be glad to assist you.