Android Help Center

Basic Support Information

Select your Topic

Connecting to WIFI

1. Open the device Settings, go to Wi-Fi ( Connections ) and connect the device to the Wi-Fi you want to use.

2. Open the GenTech filter application, press on the 3 lines from the upper left corner.

3. Tap Public WiFi option which should redirect you to the LogIn page of the Wi-Fi.

4. If the Wi-Fi is not working, Open the device settings, go to the Wi-Fi option and tap on the the wifi you want to use.

5. Tap Forget Wi-fi and then re-connect the device to it.

My Internet stops working

App Power Settings and Permissions

Step 1

Settings -> Device care -> Battery

Set Power Mode to High Performance or Optimize (Make sure it's not on Medium or High Powersaving)

Step 2

Settings ->Device care -> Battery 3 dots top right corner - > Settings

Disable "Put unused apps to sleep" and "Adaptive battery"

In the same menu -> Sleeping apps

Tap on the trashcan and remove Gentech MDM from the list. (if Gentech MDM is not in the list you can skip this step)

Step 3

Go to Settings -> Apps / Application manager Search for Gentech MDM in the list and tap on it

You'll see this menu

Tap on Mobile data section

Make sure the following settings are on: Allow Background Data - On Allow while on Data Saver - On

Go back one menu and tap on Battery section

Make sure the following settings are on:

Allow background activity - Allowed Optimize battery usage - Not optimized

In the Gentech MDM App Info Menu look for the setting "Change system Settings"

Make sure that the Change System Settings permission is Allowed

This site is not secure

If you get an error saying "This site is not secure" then most probably you don't have the filtering certificate installed on your device.

Open the GenTech app, in the menu select Install Certificate, this should fix your issue.

Note: Many devices require that you have a pin code set for your device in order to be able to install a certificate, so if the above did not help, please set a pin on your device and try again.

The GenTech App uses a lot of data

The data usage on your device might show the GenTech App using extremely a lot of data, please note this is because all the data usage of your device is routed thru the GenTech app.

In case you do see that your total data usage is higher then usual then it might be some app or update trying to run again and again in the background while it is being blocked, you can try to identify it yourself and stop it, or contact us to help you find what it may be.www.gentechsolution.com718-436-8324

Install SSL Certificate

Click here to install certificates

My WhatsApp is disabled

 





Your account is set up to use our special WhatsApp restrictions for channels/status/AI. This requires a special setting on your device to be turned on.

For security reasons Android requires that when our app gets an update, the setting needs to be turned on again.

You might see the WhatsApp app being disabled until it's turned back on, don't worry, nothing gets lost, and it will be re-enabled once the setting is turned back on.

You will find a set of instructions on how to turn this setting back on in the second part of this email.

We appreciate your business and cooperation, and thank you for being a GenTech customer.





Step 1

You will receive a notification that "Your WhatsApp was disabled!", please tap on it.



Step 2

The Accessibility menu should open. In it, select "Installed apps" or "Installed Services".



Step 3

In the "Installed apps" section, you should find "Detect Active App Service", if yours is greyed out like in the picture below, please tap on it and continue with the next step.

If it is not greyed out, skip to Step 10.



Step 4

After tapping on "Detect Active App Service" you will be prompted with a message saying "Restricted setting", tap OK.



Step 5

In your device settings, go to "Apps" or "Applications". Here you should see a list of all the apps on your device.



Step 6

Scroll down in this list and look for the GenTech MDM app and tap on it.



Step 7

In the top right corner you should see three dots. Tap on those and tap on "Allow restricted settings".



Step 8

You should be prompted with a message saying "Restricted settings allowed for GenTech MDM".



Step 9

Navigate again in your settings to the "Accessibility" menu. And select "Installed apps" or "Installed services" like previously.



Step 10

Tap on "Detect Active App Service".



Step 11

Turn the switch to ON and allow the service access in the pop-up.



Step 12

Allow up to 1 minute for the app to work again if not please reboot your device and everything should work well.


If you require any assistance while following these steps, please reach out to us at any time via email support@gentechsolution.com, WhatsApp, Chat or call 718-Gen-Tech (436-8324) and one of our professional team members will be glad to assist you.
GenTech Solution,41 Box St Suite 305 Brooklyn NY 11222
Tel: 718-Gen-Tech (436-8324) | www.gentechsolution.com

Update MDM

Please click here to update your Android filter -> http://mdm.gthelps.com/