Android Help Center
Basic Support Information
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Connecting to WIFI
1. Open the device Settings, go to Wi-Fi ( Connections ) and connect the device to the Wi-Fi you want to use.
2. Open the GenTech filter application, press on the 3 lines from the upper left corner.
3. Tap Public WiFi option which should redirect you to the LogIn page of the Wi-Fi.
4. If the Wi-Fi is not working, Open the device settings, go to the Wi-Fi option and tap on the the wifi you want to use.
5. Tap Forget Wi-fi and then re-connect the device to it.
My Internet stops working
App Power Settings and Permissions
Step 1
Settings -> Device care -> Battery
Set Power Mode to High Performance or Optimize (Make sure it's not on Medium or High Powersaving)
Step 2
Settings ->Device care -> Battery 3 dots top right corner - > Settings
Disable "Put unused apps to sleep" and "Adaptive battery"
In the same menu -> Sleeping apps
Tap on the trashcan and remove Gentech MDM from the list. (if Gentech MDM is not in the list you can skip this step)
Step 3
Go to Settings -> Apps / Application manager Search for Gentech MDM in the list and tap on it
You'll see this menu
Tap on Mobile data section
Make sure the following settings are on: Allow Background Data - On Allow while on Data Saver - On
Go back one menu and tap on Battery section
Make sure the following settings are on:
Allow background activity - Allowed Optimize battery usage - Not optimized
In the Gentech MDM App Info Menu look for the setting "Change system Settings"
Make sure that the Change System Settings permission is Allowed
