Customer Service

We offer technical support 7 days a week, 365 days a year.

Our multilingual customer support team is available to answer every question and to customize your GenTech system to your exact needs.

The GenTech onboarding experience is designed to be simple and seamless. We work with your team to fully understand your exact system specifications and preferences, and to then customize your unique GenTech settings. Some users prefer to set the system up themselves, while others choose to work with our highly trained technical support team.

Typical response rates:

Live Chat



less than one hour​


less than one minute​

(For website requests requiring additional review, our response rate is less than 15 minutes)

Only GenTech offers safety, reliability, speed, and personalized customer service.