Privacy Policy

GenTech Solution Privacy Notice
Effective August, 2016

We take your privacy very seriously. This document is designed to help you understand what information we collect about you and what we do with this information in relation to your use of GenTech Solution Filtering services (“GenTech Filter”).

GenTech Privacy Policy

This document delineates the practices that our services follow regarding privacy.
By installing our products and using our services, you agree to accept this Privacy Policy, which comes into full effect the time you contact us for any reason or provide your personal information when you register with us or install the product. By doing so you agree to the terms laid out in this policy for the collection, storage and processing of your personal data, including electronic communication. This policy may be amended as and when needed, in view of the prevailing law.

Information Collection and Use

All the information collected by GenTech Solution (including GenTech website, mobile and desktop applications) will be owned by GenTech Solution solely. This information will not be sold, shared, or rented to anyone else in any manner other than explained here.

Information we receive from your use of GenTech Solution Filtering Services

In order to provide you with the ability to filter your internet (mobile device & computer) usage the GenTech Solution filtering applications may read and transfer to our servers various information about the device or information stored on the device, (ex: the phone number, the IMEI, the IMSI, the ICCID, the ESN and the model of the device, installed applications).

When the GenTech filter is in use/active on the device, we may read, collect and transfer to our servers using internet, web browsing details, and the usage of the applications on your device, this data is only needed for content filtering and troubleshooting purposes and is automatically deleted after 48 hrs.

Web forms

When using our website or signup pages, you may come across some web forms and if you submit them to us, or when signing up with us in person at any location or over the phone, all information that you fill in, like your contact, comments etc, will be collected. All such required information will be indicated. This data is collected to process your request and contact you later. However, if you are using third party services to communicate with us, you would be liable to follow their privacy policy as well.

IP Addresses

An IP address is like a real address but for computers. It is how they are recognized on the internet. GenTech collects its customers’ IP addresses to identify the user. However, we do not share this information with any third party without your permission.

Sharing of Information

GenTech will never sell, rent, license, exchange, or share any of your information without your permission. It may however do so under the following situations:
If GenTech is required by law; and to enhance its market share and for other strategic business decisions, GenTech may disclose your information to its strategic partners and service providers.

By installing the GenTech Filter you are giving us the permission to share your information with Organizations or Communities associated with us.


GenTech takes every measure it can to protect your information and keep it safe. It uses technologies that prevent unauthorized access to your information. Nevertheless, no one can guarantee a 100% security for the transmission on the internet. While GenTech does its best to protect your personal information, it cannot ensure or warrant the security of your information you transmit to us, and you do it at your own risk.

Installing a GenTech Filter is meant for content filtering service. This means that there will be instances where your data will be collected, this may include data about end-users, URL’s that they visited and such. However, the user is responsible for configuring with us the filtering services. This will allow the Platform to identify which data to process. How the configurations are maintained is the responsibility of the user and GenTech takes no liability for that other than as filtering processor, but we do:

  • Utilize suitable technological and organizational measures to protect any data;
  • Process data in accordance with this policy document, and your instructions, if any;
  • Do not use data for purposes other than specified, or your written instructions, if any.

GenTech may however allow a subcontractor access to your data if it deems it crucial to the performance of the Services. It is up to you to make sure that you have appropriate consents from the data subjects whose data you have submitted. In case of any legal issues, the responsibility lies on you and GenTech will not be held liable for anything related to the data that you submitted.