Help Center



For nearly 20 years, before anyone predicted how the internet would develop, our team was developing internet filtering solutions.

Our filtering system has been installed on over 250,000 mobile devices in over 20 countries – including USA, Canada, Israel, England, France, and Brazil. We also sell our filter through select re-sellers.

GenTech is used by over 2500 businesses, with over 100,000 corporate users.

Livigent is the name of the filtering software used by GenTech.
Nobody. We don’t offer or perform any monitoring services whatsoever. This data is kept under strict regulation, used exclusively for troubleshooting purposes – when sites and apps need to be fixed for end users. This data is destroyed when it’s no longer needed.
Our filtering uses the most advanced technology of proxy connections to our servers designed to give you our real-time filtering without even noticing any difference in speed.
No, the filter cannot be uninstalled by the user. The filter can only be uninstalled with the assistance of a technician.
The GenTech filter is compatible with Android, iOS and Windows devices.
Sure, you may set up your account and add as many devices you wish. Every device will receive its own username to apply the settings.
The GenTech filter can typically be installed in under five minutes. In rare occasions, there might be an issue to resolve, such as a software update, in which case it may take up to 30 minutes to install.
No. Once the filter is installed on the device any content either through wi-fi or cell connection will be filtered.
No. Once the filter is installed on the device any content either through wi-fi or cell connection will be filtered.
We don’t currently support Windows Mobile. As demand grows we will expand accordingly.


The GenTech filtering engine is very flexible and allows the customers to choose what they want to allow and block. The filter will analyze every page in real-time to determine if the site meets the customer’s chosen filtering specifications
GenTech has the capacity to block YouTube.com while allowing those videos on your frequently used websites. Access to the YouTube.com website will be fully blocked, even through suggestions and other backdoor means. Be sure to mention this during setup so your account can be adjusted accordingly.
This filter works in the real-time as you’re surfing the internet. If the page contains offensive material — or whatever other specification the customer chose to block, GenTech will block the page. When the content changes, GenTech will allow it.
Actually, even with the shopping category open, the filter will still analyze the content for anything inappropriate. This applies to all the other categories as well. Everything will always be filtered for inappropriate material, unless the site was requested to be bypassed manually to be unfiltered.
Actually, even with the shopping category open, the filter will still analyze the content for anything inappropriate. This applies to all the other categories as well. Everything will always be filtered for inappropriate material, unless the site was requested to be bypassed manually to be unfiltered.
GenTech can allow those few apps to work while blocking everything else. For android devices, all the other apps will either not open at all or will be removed (depending on the filter version you choose). For iOS devices, the other apps can be removed as well, make sure to tell the technician during setup what exactly should be removed.
GenTech blocks the image tab by default. The other tabs can be blocked upon request.


Sure. The GenTech filtering engine was precisely engineered to recognize offensive images and alter them as needed. Non-offensive images will stay intact.
Your email accounts can be excluded from GenTech Image Protection. Our technicians can add this adjustment for you upon request.
By default, GenTech Image Protection applies to your emails as well as any other site. Just remember, personal images in your email may be affected as well.
Our technicians can exclude your website so those images will display regularly.
Absolutely. GenTech Image Protection will only control images from the internet. Images that you upload from your devices will not be affected. The same applies to images you take with your smartphone. These will stay intact.
Shopping images or any other individual category can be excluded. GenTech Image Protection can be applied across the entire internet or specifically for individual categories you choose. You can have image protection where it’s needed, and have open images where you’d like.
The Google Images search tab can indeed be blocked by the filter. It will display the usual genTech block page.


Not at all. You can use your default screen lock or even disable it (although we highly recommend you not to)
A VPN or Virtual Private Network is a method used commonly to add security and privacy to private and public networks, like WiFi Hotspots and the Internet. VPNs are most often used by corporations to protect sensitive data.
The VPN package is used to ensure that all of your mobile traffic (from web browsing, direct app usage, and background data usage) passes through the filter, giving you complete protection against harmful content.
Apps Only mode blocks all browsing, useful for customers who want the benefit of apps without regular internet access. General mode allows both browsing and using of apps.
For Samsung devices the filter can be installed remotely by our technicians over the phone. For other Android devices you will need a computer and a USB cable to plug your device.
Since all the internet traffic passes through our filter, all data usage will be listed under the filter (all the traffic for browsing and apps will be summed up and shown as belonging to the filter). In reality, this is the data used by all of your apps on the entire phone.


Yes, but make sure you specifically request this before installation.
These devices are not currently supported by the GenTech filter.
We are happy to announce that YES! MacOS is already supported as well.
Any basic browser like Safari, Chrome, Firefox is compatible, we block browsers which use VPN or Proxy and bypass the filter.
The filter doesn’t need any memory in order to be installed. Nevertheless, we strongly recommend having at least 1 GB of free memory on your device.


Actually, the filter can be installed only with the assistance of a technician . The technician will need to connect remotely to your device and install the filter. Our technicians have everything that is needed to get your filter set up.
Operating System: Windows XP or Later Processor: 1 GHz or faster Memory: 2 GB RAM or more
The filter is installed on the whole device – applying equally across all users. At this time, all users will have the same filtering settings.
Any standard browser will be compatible. Special browsers designed to bypass filtering are blocked by default.
Reinstalling the operating system restores the computer to factory settings. The filter will need to be reinstalled.
The filter protects your computer only, not the hotspot that is created through the computer.
Sure. Most will work immediately, but some may need adjustment. Our support technicians are on standby in case of need.

Online Courses and Business

Sure. Any single category can be opened on it’s own while closing all others. In this scenario though, some sites that get blocked as a result of fitting into categories that you’ve chosen to block. In that case, those sites can be whitelisted on a case by case basis.
In the case of online research, the sites you need may be anything from social networking to news. The best way would be to ask the technician to manually block the main sites within those categories, while leaving the main news and social networking categories open. Once you get a clearer picture of what’s needed, you can limit your access to a more appropriate level.
For videos on your college website, GenTech can allow those YouTube videos, while blocking the actual YouTube.com website. If you need to get to the actual YouTube website for your videos, GenTech offers a filtered YouTube option.
If your account is not set properly, it likely will. That’s why knowing what you need for your business is a good idea, so our technicians can set it correctly from the start. It’s important as well to pay attention to the reason for a site getting blocked (you’ll find this at the bottom of the block page), so the proper adjustments can be made to your account.
Sure. The Movies part of Amazon is a section on it’s own. It can be restricted without affecting what you need for your business.
This can get tricky as some of the content there may be categorized as offensive content. In this case, the needed sites may have to be bypassed on a case by case basis. It’s best here if you know exactly what you need so this can be set up correctly from the start.

Your personal and business privacy are a primary consideration at GenTech. Contrary to popular belief, nobody can see your device’s screen unless you admit them express permission. The filter does NOT provide this by default.

The only information that our technicians can access aside from your filtering settings are your device’s traffic logs – which are used for troubleshooting purposes only. And even these are kept in a protected environment and are destroyed every 2 weeks.

Absolutely. There is actually a GenTech product for this exact purpose that is offered free-of-charge. Feel free to reach out to our office for this.


GenTech was designed to be securely locked onto the device. In addition, our systems are updated on a regular basis with the lastest security enhancements.
GenTech takes control of the device’s entire internet connection. Any backdoor browser will either be disabled or completely filtered just as the regular internet browser.
Depending on the filter version you choose, those apps and widgets can be totally blocked and even uninstalled from the phone. As a side note, these settings are completely reversible when the filter needs to be removed from the device.
Closing the playstore is of course recommended as more secure. However, even with an open playstore, harmful apps can be blocked by GenTech. Any harmful Android apps that do get installed on the device will either be blocked or removed depending on the filter version.
There’s a network of testers across our entire office base. Any reports that come in are dealt with efficiently by GenTech’s development team and repaired updates are issued shortly after.